This document is intended to help library web developers decide how to label key resources and services in such a way that most users can understand them well enough to make productive choices. It compiles data from usability studies evaluating terminology on library websites, and suggests test methods and best practices for reducing cognitive barriers caused by terminology, and provides an extensive list of resources.
I’ve been meaning to post this for a while. Jargon is one of my biggest concerns about library website design. We use all these terms just assuming that our patrons understand them without checking that they do.